1. United Nations, Human Rights, Office of the High Commissioner, 2011. UN Guiding Principles on Business and Human Rights. New York and Geneva. http://www.ohchr.org/Documents/Publications/GuidingPrinciplesBusinessHR_EN.pdf
  2. International Finance Corporation, 2012. Sustainability Framework. Washington, DC. http://www.ifc.org/wps/wcm/connect/Topics_Ext_Content/IFC_External_Corporate_Site/IFC+Sustainability/Our+Approach/Risk+Management/IFCSustainabilityFramework_2012
  3. International Finance Corporation, 2012. Performance Standards on Environmental and Social Sustainability, Washington, DC. http://www.ifc.org/wps/wcm/connect/c8f524004a73daeca09afdf998895a12/IFC_Performance_Sta ndards.pdf?MOD=AJPERES
  4. Office of the Compliance Advisor/Ombudsman (CAO), 2008. A Guide to Designing and Implementing Grievance Mechanisms for Development Projects, Washington, DC. http://www.cao-ombudsman.org/howwework/advisor/documents/implemgrieveng.pdf
  5. AngloAmerican, 2013. Sustainable Development Report: Focused on Delivery, London. http://www.angloamerican.com/~/media/Files/A/Anglo-American-Plc/reports/annual-report-2013/AA-SDR-2803.pdf
  6. Freeport McMoRan, 2013. Strength in Resources: 2013 Working Toward Sustainable Development Report, Phoenix, Arizona. http://www.fcx.com/sd/pdf/WTSD_Bk_2013.pdf
  7. Sakhalin Energy Investment Company, Ltd., 2013. Sustainable Development Report, Sakhalin Island, Russia. http://www.sakhalinenergy.com/media/user/otchety/GRI_2013_Eng.pdf
  8. Davis, Rachel and Daniel Franks, 2014. “Costs of Company-Community Conflict in the Extractive Sector,” Harvard Kennedy School, Corporate Social Responsibility Initiative Report No. 66, Cambridge, MA. http://www.hks.harvard.edu/m-rcbg/CSRI/research/Costs%20of%20Conflict_Davis%20%20Franks.pdf
  9. Some helpful questions to ask when determining the potential breadth and types of complaints the project may experience can be found in IPIECA’s Grievance Mechanism Scope Assessment tool (IPIECA, 2014. Community Grievance Mechanisms toolbox. http://www.ipieca.org/publication/community-grievance-mechanisms-toolbox)