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About CAO

The Office of the Compliance Advisor Ombudsman (CAO) is the independent accountability mechanism for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA), the private sector members of the World Bank Group. CAO reports directly to the President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see

Contact Us

Office of the Compliance Advisor Ombudsman (CAO)

2121 Pennsylvania Avenue NW

Washington, DC 20433 USA

Telephone: + 1 202 458-1973

Fax: +1 202 522-7400